Assistance Services Specialist with English, Czech and German

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Do you speak German and English? Would you like to be at the start of a new project in Ostrava?

We are expanding our Technical Assistance team, which will be responsible for supporting the German market. We are seeking team players who are not afraid of challenges, are looking for meaningful work, and can provide reliable support to customers in unexpected situations.

Job Description

• Telephone and email communication with clients and partners
• Independent handling of assistance cases and claims
• Verification of client details and scope of services
• Case registration and management in internal systems, including insurance claim administration
• Coordination of assistance services through contracted suppliers
• Arranging payments to clients and service providers
• Responsible cost-related decision-making and finding efficient solutions
• Cross-team collaboration, including communication with international partners
• Compliance with internal procedures and contribution to teamwork and a friendly working environment

NABÍZÍME

• Quarterly bonuses of up to 15%
• 25 days of vacation
• Meal vouchers
• Home office up to 2 days per week after onboarding
• MultiSport card
• Pluxee Flexi Pass
• Online medical support 24/7 for you and up to 5 family members
• Employer-paid pension and life insurance contributions
• Free travel insurance across Europe
• Development programs and professional courses

POŽADUJEME

• Secondary education (high school diploma)
• Ability to communicate clearly and empathetically, both verbally and in writing, with a strong customer focus
• Language skills: Czech or Polish at native-speaker level, English at B2 level, and German at C1 level
• Advanced PC skills and good knowledge of MS Office
• Stress resilience
• Professional and responsible approach to work
• Willingness to work in a 24/7 shift operation
• Interest in working in an international environment
• Ideally available to start from March 1

DALŠÍ POŽADAVKY

• čeština (C2 - expert)
• němčina (C1 - aktivně)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search