HR Customer Experience Specialist (French) - Remote / Hybrid

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you a French-speaking customer service pro with a passion for HR? Looking for a flexible remote role where you can be the go-to person for employee support?

If you thrive on clear communication and enjoy problem-solving, this could be the perfect opportunity for you!

We’re excited to hear from candidates who want to combine their language skills with HR expertise in a dynamic, supportive environment.

What you’ll do

• Act as the initial contact point for employees and managers through phone, email, or chat
• Record all communications into our case management system
• Handle inquiries by consulting resources like FAQs and standard operating procedures
• Forward unresolved issues to the appropriate teams
• Help identify missing or unclear information in documentation and assist in enhancing processes
• Prepare regular reports

Details

• Location: Prague 8 office with the option for home office or fully remote work
• Contract type: one-year fixed term with a chance for extension
• Hours: full-time, 40 hours per week, with shift work required

NABÍZÍME

• 5 weeks of paid holiday
• Meal vouchers/home office allowance
• Multisport card

POŽADUJEME

What we expect

• Fluent English and advanced French (B2 level or higher)
• Customer service experience
• Good knowledge of MS Excel and Word
• Willingness to work in rotating shifts

DALŠÍ POŽADAVKY

• angličtina (B2 - pokročilý)
• francouzština (B2 - pokročilý)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search