Customer Service Representative with German | up to CZK 55 000

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

Are you interested in customer service and administration? Are you fluent in German and English? Would you like to become a part of an international company? Then this job might be the perfect choice for you!

We are looking for a Customer Service Representative with fluent German language. In this role, you’ll be the first point of contact for customers and sales reps, ensuring their requests and orders are handled with professionalism, accuracy, and a solutions-driven mindset.

What You’ll Do

• Responsible for receiving, monitoring and processing customer orders and requests.
• Masters the product knowledge of current product portfolio.
• Provides customer with accurate information regarding our products and sales promotions.
• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
• Manages product and service complaints
• Assures fulfilment of the local legal requirements
• Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
• Promotes campaigns and offers agreed

Location: Prague - Palmovka

Start: immediately

Salary: 50 - 55 000 CZK/month

NABÍZÍME

• possibility of work from home
• contribution into retirement plan
• meal allowance
• 5 weeks of holiday
• sick days
• Multisport card
• Cafeteria
• friendly environment

POŽADUJEME

• Fluent in English and proficient German
• Effective communication skills
• Customer centric approach
• Ability to operate computer systems with accuracy and efficiency (SAP, CRM, MS Office suit)
• Ability to adapt and implement new procedures as required to provide excellent customer service

DALŠÍ POŽADAVKY

• angličtina (B2 - pokročilý)
• němčina (C1 - aktivně)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search