Multilingual Support Specialist, 40 - 50 000 CZK

Grafton Recruitment byl založen v roce 1982 a patří k předním dodavatelům personálního poradenství. Je jednou z největších nezávislých evropských firem, která vyhledává zaměstnance napříč všemi sektory a pracovními pozicemi. V ČR nás můžete navštívit na 14 pobočkách. Více na www.grafton.cz

We are seeking for multilingual candidates who speak not only perfect English, but also another European language, with professional background from customer service, HR or administration.

Key Responsibilities

• Managing and supporting an assigned portfolio of clients or internal stakeholders
• Providing guidance and assistance with processes, systems, and day-to-day inquiries
• Handling service requests and resolving issues via phone, email, and chat in a timely and professional manner
• Building and maintaining strong working relationships with customers, colleagues, and internal teams
• Performing administrative tasks, including maintaining accurate records and processing documentation
• Identifying issues, proposing solutions, and offering proactive support when needed
• Ensuring high levels of customer satisfaction through clear communication and effective problem-solving

Contract: limited contract with a possibility of prolongation

Start: immediately

Location: Prague, fully office-based role

NABÍZÍME

• 5-week vacation
• Meal allowance
• Flexible working hours

POŽADUJEME

• Fluent ENGLISH min. B2+ in oral and written form
• Knowledge of Polish / German / French / Italian / Spanish min. B2 is MUST
• Good communication and time management skills
• Previous work experience in customer service, HR or administration, ideally from a corporation
• Ability to work under pressure
• Pro-active approach

DALŠÍ POŽADAVKY

• angličtina (C1 - aktivně)
• jiný (B2 - pokročilý)

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search