Servisní manažer - Deputy Service Manager

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About UsWe’ve been crafting the VL3 for 25 years, we manufacture bespoke VL3 ultralight aircraft, dedicatedto helping customers achieve the flying experience they have always dreamed of.

To strengthen our service department, we are seeking a highly skilled and motivated Deputy ServiceManager to join our team.

Position Overview

The Deputy Service Manager will support the Service Manager in coordinating and executing allservice-related activities for VL3 aircraft. This role requires strong technical insight, excellentcommunication skills. You will act as a key contact for customers, ensuring timely and high-qualityservice delivery.

Key Responsibilities

• Customer Service Coordination — Handle service requests via phone and email, provide technical guidance, and maintain strong customer relationships.
• Service Documentation — Record and manage service activities in the ERP Helios system with high accuracy.
• Manual & Catalog Development — Create and update the VL3 Maintenance Manual and
• Spare Parts Catalog in cooperation with engineering and production teams.
• Team Collaboration — Support the Service Manager in daily operations and contribute to continuous improvement of service processes.

Requirements

• Preferably 1 year of experience in a similar service or technical coordination role.
• Fluent English and Czech ,both spoken and written.
• Strong technical knowledge, ideally in aviation or mechanical engineering.
• Experience with ERP systems, preferably Helios.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work independently, manage priorities, and maintain high attention to detail.

What We Offer

• a dynamic role in a fast-growing aviation company.
• an interesting salary corresponding to your experience and skills
• 5 weeks of holiday leave
• meal contribution and the possibility of company catering
• corporate events for employees (sightseeing flights)
• for fans of flying, the possibility of obtaining a pilot's license and for pilots a plane to rent for the weekend, for example to the sea
• be part of a team producing an attractive unique aircrafts
• laptop and mobile phone

If you want to work and participate in the production of our Czech aircrafts, join us.

Candidates from other technical specialization also welcome.

Thank you for sending your resume.